Maryland Surgery Center for Women is committed to ensuring that your experience with us is relaxed and worry-free, from consultation through recovery. To assist us, we ask that you read and comply with all guidelines.
Providing accurate and complete information about your present health status and past medical history and reporting any unexpected changes to the appropriate practitioner.
Following the treatment plan recommended by the practitioner involved in your care.
Providing an adult to transport you home after surgery and stay with you as needed.
Indicating that you clearly understand what is expected of you after your surgery/procedure.
Your own actions should you refuse treatment, leave the Facility against medical advice or choose to purposefully not follow the instructions of your practitioner.
Providing information and/or copies of an Advance Directive such as Living Will or Durable Power of Attorney.
Ask your health professional what to expect for pain management; discuss pain relief options; discuss openly any concerns or fears regarding pain management medications.
An advance directive speaks for you if you are unable to speak and helps to ensure your religious and personal beliefs will be respected. It is a useful document for an adult of any age to plan for future health care needs.
Although Maryland Surgery Center for Women does not honor advance directives in regards to Do Not Resuscitate (DNR), upon request we will provide you with contact information and forms to assist in writing an advance directive. Information can also be obtained at: (410) 576-7000
You may also contact your local area office on aging.
Maryland Surgery Center for Women’s fees cover the use of the facility only and do not include laboratory, pathology, surgeon or anesthesiologist fee. You will be billed separately for these services.
As a courtesy, we will bill your primary and secondary insurance carriers or governmental agency directly for the Maryland Surgery Center for Women’s charges. Be sure to bring your current insurance, Medicare or public assistance card with you on the day of your surgery. If you have more than one insurance carrier, we will also need accurate secondary billing information.
Please be aware of any admission policies your insurance plan may have. You or your physicians may have to adhere to certain requirements in order to insure maximum reimbursement. Failure to obtain pre-authorization, physician referral or a second opinion may greatly reduce or eliminate your benefits.
Be prepared to bring any co-pay or co-insurance amounts on the day of your surgery. Patients who do not have insurance coverage may also be required to pay a portion of their charges in advance. Also, please make sure you bring a photo ID. We will need to see this as part of your insurance validation. We realize, however, that at times, you may require special financial arrangements. In these instances, please phone our office prior to your surgery to discuss alternative methods of payment. Maryland Surgery Center for Women accepts cash, cashier's checks, credit cards and personal checks with a valid ID.
Please feel free to contact our business office at any time if you have questions or concerns regarding the facility charges, the financial policy or billing procedures. Call 301.770.8700 for more information.
We strive to maintain a professional and compliant atmosphere. However, issues can arise. The Grievance procedure is a means for patients and related parties to inquire into issues raised and identify whether action needs to be taken to resolve identified issues and prevent recurrence.
The Facility Administrator will record the grievance complaint and conduct a prompt investigation for quick resolution. Any patient and/or support person, visitor, employee, physician or vendor may lodge a grievance using the Center’s procedure to formally voice complaints, resolve disputes or to bring attention to possible violations of patient rights.
No person shall be punished or retaliated against for using the Grievance Procedure. Any grievances, comments and complaints are addressed to the Center Administrator. Complete details and a copy of the Center’s Grievance Policy, as well as a Grievance form, may be obtained by contacting the Center Administrator, Brooke Smith at 301.770.8700 or email@example.com.
Additional information can be obtained from or to file a complaint with the State of Maryland contact:
Office of Healthcare Quality
Spring Grove Hospital Center
Bland Bryant Building
55 Wade Avenue
Catonsville, Maryland 21228
or call 877.402.8218 or go online at
http://www.dhmh.maryland.gov/ohcq/faq_help/file_a_complaint.htm or www.medicare.gov or 1.800.MEDICARE (1.800.633.4227)
or thru the Medicare Website at : www.medicare.gov/ombudsman/activities.asp
Patients receiving care in the ambulatory surgery setting have a right to the following:
Access to care
Respectful and considerate care
Privacy and confidentiality
Information about treatment
Refusal of care
RESPONSIBILITIES Patients receiving care in the ambulatory surgery setting have responsibilities as follows:
The Facility has established a compliance policy to ensure compliance with the Standards for Privacy of Individually Identifiable Health Information (the “Privacy Regulations”) promulgated under the Health Insurance Portability and Accounting Act of 1996 (“HIPAA”).
This compliance policy is not intended to be a comprehensive explanation of the Privacy Regulations, nor will it provide answers to every possible issue that may arise under the Privacy Regulations. Rather, it is intended to provide guidelines with respect to the steps the Facility must take in order to achieve compliance with the Privacy Regulations and to sensitize the Facility to potential problems that may arise under the Privacy Regulations. The Facility expects full compliance with the guidelines set forth in this policy statement, and encourages the Facility to seek any further necessary information or clarification prior to engaging in any potentially sensitive actions or activities. See HIPAA Notebook for complete HIPAA policies and forms.
This compliance policy is divided into two main sections: (1) an overview of the Privacy Regulations and (2) specific compliance guidelines. This policy requires the Facility to:
We the Physician Owners of Maryland Surgery Center for Women want say thank you for your trust in us for your surgical procedure. We recognize that you have the right to choose the provider of your healthcare services. We are pleased that you have chosen Maryland Surgery Center for Women.